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FREQUENTLY ASKED QUESTIONS
Is it safe to use my credit card? Is it safe to use my credit card? Absolutely. We have taken every precaution to make your transactions
secure. Our Internet site is built on a system which
utilizes industry-standard security measures, including SSL (Secure Sockets
Layer). Nevertheless, if you prefer, we also offer you the option of
submitting your order by telephone or fax at the numbers on the contact us
page. Sales tax will only apply to residents of the US State in which we are registered, but not to any other US state or the rest of the world. We accept the main credit cards, Visa, Mastercard and Discover. How much will my shipping charges be? During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed. We use UPS and USPS and do not surcharge their prices. What if I need to return my order? You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection. What if you don't have all of the items in stock? If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order. What is your policy on Privacy? We do not sell, trade, or rent your personal information to others.
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Please
contact us by email, by phone on 1-888-874-XMAS or by fax on
1-212-696-2630 |
